We hold every single customer in the highest regard. Our foremost priority is ensuring that your orders of women’s apparel and shoes are delivered to you as swiftly as possible. The following details the journey of your order, from payment to delivery.

Note: Our orders only include product fees and shipping fees (if applicable). Customers are not required to pay importing fees, duties, or VAT (Value-Added Tax).

Payment Confirmation

Once your order is authorized and verified, a confirmation email will be promptly sent to you.

Order Processing

  • Processing Time: Typically, it takes 1-2 business days to process your order, regardless of the destination country. Please note that holidays and weekends are excluded from this timeframe.

Shipping

  • Shipping Duration: Shipping generally takes approximately 7 to 14 business days to reach its destination, applicable to all countries.
  • Shipping Notification: When your order is dispatched, you will receive an email notification containing a tracking number to monitor its progress.
  • Shipping Fees:
    • For orders totaling less than 69,ashippingfeeof6.99 will be charged for all countries.
    • Orders equal to or exceeding $69 qualify for free shipping worldwide.

Delivery

  • Total Delivery Time: The time it takes for you to receive your order is the sum of the order processing time and shipping time. For instance, if you order a coat, it will require 1-2 business days for processing and an additional 7-14 business days for shipping. Therefore, you can anticipate receiving it within 8-16 business days, regardless of the country.
  • Logistics Matching: Our system automatically selects the most suitable distribution logistics based on factors such as the sales platform, product size, and weight.
  • PO Box Addresses: If your order’s street address contains “PO Box,” the system will review and judge based on the delivery logistics you choose. If the selected logistics method cannot deliver to a “PO Box” address, the system will flag the order as abnormal, and our customer service team will contact you to modify the address or cancel the order.

Tracking Your Order Status

  • Self-Tracking: You can track the status of your order independently. After your order leaves our warehouse, we will send you an email informing you that your package has been shipped, along with the order’s tracking number. You should be able to see updates within 72 hours of receiving this email.
  • Tracking Steps: To track your order, simply click on “Track Order” for detailed information.
  • No Updates: If there are no updates, feel free to send us an email to inquire about the details.

Causes of Delay

Tracking updates may be delayed due to force majeure events, including but not limited to:

  • Adverse Weather Conditions: Heavy rain, tornadoes, floods, earthquakes, etc.
  • Local Disruptions: Strikes, statutory holidays, major international conferences, etc.
  • Peak Season Challenges: Shortage of flights and personnel during peak seasons, along with other local factors.

If you have any queries or concerns, please do not hesitate to contact us.

Address: UNIT D07, 8/F, KAI TAK FACTORY BUILDING PHASE 2 99 KING FUK STREET SAN PO KONG KOWLOON HONG KONG

TEL: +852 66944916

Email: [email protected]

Working Time: Mon – Fri 08:00-17:00 (UTC+8)

On business days, we will respond to you within 24 hours.