Our Commitment to Quality

We take immense pride in the quality of our women’s apparel and shoes, coupled with our rigorous quality control measures. Should you encounter any issues after receiving your order, please reach out to our customer service team via email at [email protected].

Return Policy

Return Period

You have the option to return or exchange items within 30 days from the date of receipt.

Return Shipping

  • You can either arrange for a collection by calling the post office or drop off the package at your nearest post office.
  • We will determine whether to reimburse the return shipping cost based on the reason for the return. If the return is due to our fault, we will cover the shipping fee. However, if the return is your responsibility, we will not reimburse the freight.
  • Consumer-Caused Returns: If the return is initiated by you, such as in the following cases, you are responsible for the shipping fee, which will vary depending on the express company you choose:
    • The product does not meet your expectations.
    • The size is too small or too large.
    • The color does not match your expectations.
    • You’ve had a change of mind or no longer need the product.
    • You ordered the wrong item or quantity.
    • You did not read the product description thoroughly.
  • Incorrect or Damaged Items: If you receive incorrect or damaged items, please take clear photos and contact our customer service immediately. We will either reship the correct items or provide a refund based on the specific situation. In such cases, you are not required to bear the shipping fee.

Return Address

Before sending back the products, please contact our customer service first to obtain the correct return address.

Return Requirements

  1. Non-Quality Issue Returns: For items without any quality problems, we expect you to return them unused, undamaged, with the original tags and packaging material intact.
  2. Approval Required: Prior to shipping the items back, you must obtain approval from our customer service team.
  3. Quality Issue or Incorrect Delivery: In case of quality issues or incorrect product delivery, please take photos showing the problem and contact customer service for the return address.

Circumstances for Return or Refund

You can contact us for a return or refund under the following circumstances:

  • Items are not in their original condition, are damaged, or are missing parts due to our error.
  • Items are different from the description provided.
  • Items are returned to the sender without being delivered.
  • Items are not delivered within the agreed time frame.

Return Process

To ensure a smooth return process and minimize delays, please follow these steps:

  1. Contact Customer Service: If you wish to return an item, please contact our customer service team and provide the following information:
    • Order number
    • SKU number or product name
    • Reason for return
  2. Response Time: Our customer service team will respond to your request within 24 hours on business days.
  3. Return Shipment: Return the items to the address we provide and send us proof of return in the form of a tracking number and a valid return receipt.
  4. Refund or Exchange: Once we receive the returned item(s), we will email you and arrange for a refund or exchange as per your request immediately.

Important Notice

  • Return Address: Please do not send your return to the sender’s address on your package. This is not the return address and may affect the processing of your return. Only send it to the address provided by our customer service.
  • Non-garmenttshop Items: Ensure that you do not accidentally include non-garmenttshop items in your return package. We will not be responsible for sending those items back to you.
  • Lost or Stolen Packages: We are not liable for any return packages that may become lost or stolen during transit. Please keep your proof of return tracking number when shipping back your returns.

Refund Policy

  • Production or Transportation Issues: Any misprinted, damaged, or defective items caused by our production or transportation are covered at our expense, and you will receive a full refund. We will also reimburse the return shipping cost.
  • Order Cancellation:
    • Your order will be fully refunded if it is cancelled within 24 hours of purchase.
    • Your order will be fully refunded if it is cancelled before shipping.
    • We will NOT accept order cancellation requests if the orders have already been shipped.
  • Lost Parcels: If parcels are lost in transit, we will cover your loss by issuing a full refund.
  • Incorrect Address: If you provide an address that the courier cannot recognize, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address (if applicable).
  • Wrong Address Provided: If you provide a wrong address when placing an order and do not contact us to change it, you will be responsible for all losses incurred.
  • Stained Items: Items returned with obvious signs of use, such as makeup, animal hair, dander, deodorant, perfume, or similar product stains, may be subject to denial and will not receive a refund.
  • Refund Processing Time: Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.

How to Obtain a Return Label

  1. Defective Products: If the product is incorrect or damaged by the carrier, it is our responsibility. You will need to download and print the return label.
  2. Customer Remorse: If you purchased the wrong product, it doesn’t fit, or you no longer want the item, it is your responsibility to handle the return shipping.

If you have any queries, please do not hesitate to contact us.

Address: UNIT D07, 8/F, KAI TAK FACTORY BUILDING PHASE 2 99 KING FUK STREET SAN PO KONG KOWLOON HONG KONG

TEL: +852 66944916

Email: [email protected]

Working Time: Mon – Fri 08:00-17:00 (UTC+8)

On business days, we will respond to you within 24 hours.